Privacy Policy

This Privacy Policy describes how Funnel City FZE LLC, parent company of The Conversion Optimizers ("we", "our", or "us"), collects, uses, and discloses information when you visit our website, use our services, or otherwise interact with us.

1. Who We Are

Funnel City FZE LLC is a digital marketing agency registered in the Sharjah Publishing City Free Zone, United Arab Emirates, with a primary business address at:
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

We provide marketing and conversion optimization services, including but not limited to funnel design, Meta Ads (Facebook & Instagram), Google Ads, automation, and content creation.

2. Information We Collect

We may collect the following types of personal data:

Name

Email

Address

Phone number

Company name

Job title

Marketing preferences

Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect information when:

You fill out our contact form.

You submit a lead form on Facebook, Google, or other platforms.

You book an appointment or consultation with us.

4. How We Use Your Information

We use your information to:

Respond to your inquiries.

Deliver and manage marketing services.

Send SMS messages or emails for marketing purposes.

Send appointment reminders and follow-ups.

Improve our website and services.

Comply with legal obligations.

5. SMS Marketing Consent

By providing your phone number and opting in to receive SMS messages from Funnel City FZE LLC / The Conversion Optimizers, you consent to receive text messages regarding our services, promotions, and other relevant updates. Message frequency may vary.

Opt-Out:
You can opt out of SMS communications at any time by replying “STOP” to any of our messages. This will unsubscribe you from future text communications.

Help & Support:
If you need assistance or more information about our SMS program, reply “HELP” to any message or contact us directly at [email protected].

Privacy Assurance:
We respect your privacy. Your mobile number and opt-in data will never be shared or sold to third parties for marketing purposes.

6. Sharing Your Information

We do not sell your information. We may share your data with third-party service providers such as CRM tools, email marketing platforms, SMS delivery providers, and analytics services — strictly for business operations.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, firewalls, and access controls.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Rights

You have the right to:

Access the personal data we hold about you.

Request corrections or deletions.

Withdraw consent at any time.

Object to our use of your information.

Request data portability.

File a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected].

10. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR).

Legal bases for processing your data include:

Your consent.

Performance of a contract.

Compliance with legal obligations.

Our legitimate business interests, provided they do not override your rights and freedoms.

11. CCPA Compliance

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell.

The right to request deletion of your personal information.

The right to opt-out of the sale of your personal information.

The right to non-discrimination for exercising your CCPA rights.

To make a CCPA-related request, please contact us at [email protected].

12. Cookies

We use cookies and similar technologies to analyze website traffic and improve user experience. You can manage cookie preferences through your browser settings.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We reserve the right to update this policy. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions or concerns, please contact us at:

Email: [email protected]